Site Reliability Engineer

About Knock

Knock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock.

We're a remote-first (with a NYC base) seed stage startup of 20 employees that believe in the power of great software. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.

We’re backed by top investors and operators including Craft Ventures, Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), John Kodumal (CTO @ LaunchDarkly), Nate Stewart (CPO @ Cockroach Labs), Charley Ma, and Zach Holman, to name a few.

About the role

We're looking for an SRE to join our small but growing platform team. Platform engineering at Knock is the foundation for everything else we do. Because Knock is built by and for engineers, there is a very blurry line between “platform” and “product.” The product is the platform.

Because the product is the platform, engineers at Knock orient around key business- and customer-facing metrics, and work from there to achieve greater scale, resilience, and performance for our customers & partners.

You will have a high degree of ownership and autonomy in improving the Knock platform, starting with our foundational infrastructure. We’re an engineer-led team. We value shipping high-quality product at a fast pace.

We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply.

Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!

What you’ll be doing in this role

As an early stage company, everyone (including you) is involved in building every part …