Site Reliability Engineer II (SRE II)

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

What you get to do: 

As a Site Reliability Engineer, you will be responsible for maintaining and improving the reliability, availability, and performance of our AWS platform.  You will work closely with development, platform, devops and SRE teams to ensure that systems are designed for reliability and scalability from the ground up.

• Continuously improve the observability of our tech stack by evolving the use of logs, metrics, tracing, dashboards and alerts.
• Develop and maintain service level objectives (SLOs), service level indicators (SLIs), and service level agreements (SLAs).
• Build and maintain monitoring, logging, and alerting systems using tools like Datadog, Prometheus, Grafana, ELK stack, or similar.
• Participate in on-call rotations to respond to incidents and outages and troubleshoot incidents based on observability metrics.
• Partner with other engineers to troubleshoot issues in production and other environments, opportunistically improve observability and automation
• Plan the growth of OppFi’s infrastructure.
• Monitor infrastructure using SRE tools, and suggest tools as necessary
• Write terraform, yaml, and scripts to fully automate the deployment of services and environments.

What you will bring to the team:

• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Ability to work in a collaborative, cameras-on team to promote a healthy remote work environment
• Ability and willingness to collaborate and to discuss differing opinions to arrive at the best solution
• Experience with at least one log / metrics / alerting tool such as DataDog, Sumologic, FluentD, Prometheus, ELK, or Splunk
• 3+ years of experience:
• with at least one cloud platform such as AWS, Azure, or GCP
• deploying to Linux-based environments
• with at least one IAC / CM tool such as Terraform, CloudFormation, Ansible, Chef, Puppet, or SaltStack
• with at least one container orchestrator such as Kubernetes, ECS, or Swarm
• Familiarity with at least one CI / CD tool such as GitHub Actions, Spinnaker or CircleCI
• Fluency in at least one non-Bash programming language such as Python, Ruby, Go, JavaScript / Node.js, Java, C#, or C/C++
• Bonus experience: PostgreSQL, Security Scanning Tools, AWS Multi-Region configuration

Reports to: Manager, Engineering

Job Level: Tech II

Total Rewards and Benefits: 

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level. 

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.