Shipping Specialist II

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Shipping Specialist II plays an important role in the organization by performing a number of activities related to the company’s Shipping functions.  The role is responsible, under general to intermittent supervision, for ensuring timely shipment of service-released loan files and other supporting documents, and updating and logging all activity on internal systems.

Essential Functions

• Prepare loan shipment packages, e-shipments, and transfer letters/notices in accordance with instructions and guidelines.
• Receive hard and soft versions of loan files, save and copy documents as needed, and update systems with pertinent activity.
• Order documents, request corrections and/or missing documents to ensure compliance with investor requirements.
• Maintain compliant files and records and ensure files are completed with all required documentation.
• Receive and maintain records, including original signed 2nd Trust Deed Notes for Bond Program Community Assistance Programs, in secure fire-safe storage cabinet.
• Audit files to ensure HUD-1 reflects accurate information related to taxes, hazard insurance, impound and other specific investor requirements.
• Update systems with accurate shipping and suspense status.
• Provide suggestions to increase department accuracy and efficiency as applicable.
• Use expertise to answer questions from less experienced teammates.
• Resolve escalated issues that cannot be solved by more junior team members.
• Provide assistance with training new teammates.
• Work to distribute technical knowledge throughout team.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent experience required, along with three or more years total work experience in roles related to loan shipping or loan funding.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Strong verbal and written communication skills.
• Prior experience using PDF software programs and Microsoft Word, Excel, and PowerPoint.
• Basic math skills.

Supervision

• General to intermittent supervision of work, depending on experience
• Moderate level of independent judgment and discretion used in decision-making; generally follows pre-defined processes and guidelines but escalates some complex issues for advice and resolution
• Apply sound judgment in the execution of core responsibilities
• Travel:  0%

Requirements

Physical: Work is primarily sedentary; occasionally walks and/or stands.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual:  Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $20-27/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: SHIPP016208