Sherweb Academy Manager

Location : Work from anywhere

Here's what we do and why we do it.

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: www.sherweb.com/about/  

Here’s how you will contribute to the success of the company

As part of our commitment to client success, we are launchinga partner training academy designed to empower our clients with the knowledge and skills they need to excel in using our products and services and grow their business. This is a great opportunity to lead and shape a key strategic initiative from the ground up.

Position Overview

We are seeking an experienced and dynamic Academy Manager to design, launch, and manage our Sherweb Academy. This is a single contributor role with a broad scope of responsibility, requiring a deep understanding of Learning and Development (L&D) best practices, proficiency in modern L&D tools, and strong interpersonal skills. The ideal candidate will be responsible for building a comprehensive ecosystem of training content that meets the needs of our clients while working closely with external clients, sales, marketing, and product teams to ensure alignment and relevance.

Here’s what your day to day will look like

• Designing and leading the Academy by developing, implementing and managing it on an ongoing basis.
• Foster strong relationships with internal teams (Product, Sales, Marketing, Customer Experience (CX) and HR to gather insights into client learning needs and adapt the Academy’s offerings accordingly.
• Identify and select Learning & Development (L&D) technical learning partners and ensure high-quality content (predominantly about Microsoft) and services that align with the Academy’s strategic goals and budget. Negotiate agreements with these partners.
• Ensure all content is up-to-date, relevant, and effectively organized for client consumption. Leverage internal and external resources to maintain a high-quality, innovative learning experience.
• Collaborate with Product & Marketing teams to establish a competitive pricing strategy that balances perceived value for partners and profitability for the business.
• Track key performance indicators (e.g., platform adoption, partner satisfaction, and revenue) and report progress to leadership. Use data to refine strategy and optimize results adjusting pricing if needed.
• Stay informed about trends in L&D, technology, and client training to continuously improve the Academy’s offerings and methods. Also, regularly assess and refine training programs to adapt to evolving client needs, industry best practices, and business innovations.

 Here’s what you need to have and master to get the job

• Bachelor's degree or college diploma with specialization in educational technology, adult learning, visual/graphic design or user experience (UX) design, e-learning or other related specialization OR relevant experience.
• 10 years' experience in the field and strong acumen in e-learning design.
• IT industry knowledge and strong interest in technical topics (preferably on Microsoft products and training ecosystem/certifications + Cybersecurity).
• Previous experience of Microsoft environment and/or with various Microsoft vendors.
• Advanced skills in the use of various e-learning authoring tools (Articulate360, Camtasia, Vyond, etc.).
• Bilingual (English and French) both written and spoken.
• Proven experience in Learning and Development, with a strong understanding of best practices, tools, and trends.
• Experience in program management or a similar role, particularly in designing and managing training programs or academies.
• Excellent interpersonal and communication skills, with a proven ability to work collaboratively with diverse stakeholders.
• Strong organizational skills with an ability to manage multiple projects and priorities simultaneously.
• Proficiency in L&D tools and platforms, with a demonstrated ability to curate and manage content ecosystems.
• Experience in reporting and analyzing data to inform decision-making and drive program improvements.
• A forward-thinking mindset with a passion for innovation in training and education.

If you are passionate about client success and have the expertise to design and manage a cutting-edge partners/client training academy, we would love to hear from you.

Benefits of working at Sherweb

 Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds 

A flexible total compensation offer 

• A base salary ranging between $79,450 to $113,500 
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities 

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career 

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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