Shared Services Engineering Manager (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Designs, develops, modifies, adapts and implements short- and long-term solutions to technology needs through new and existing applications, systems architecture, network systems and applications infrastructure. Reviews system requirements and business processes; codes, tests, debugs, documents and implements software solutions. Provides application software development services typically in a defined project. Develops program logic for new applications or analyzes and modifies logic in existing applications. Ensures that system improvements are successfully implemented. May test new software code and typically works in a highly efficient ("Agile") development environment. Manages service level agreements by ensuring that all services are delivered according to contractual commitments. Focuses on keeping clients satisfied with the company's services through managing projects, fixes issues, tracks service metrics, manages budgets and helps lead the professionals responsible for getting services delivered to clients. Ensures that processes are efficient and cost-effective and aims to find ways to reduce costs without affecting the overall customer experience. Assesses customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times and evaluates a customer’s experience against a set of customer satisfaction goals and criteria. Oversees employees in different stages of the delivery process and holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.  

Responsibilities and Qualifications:
-Achieves goals through the work of others
-Management responsibilities include performance appraisals, pay reviews, training and development
-Job focus is on managing others and applying operational or strategic management skills
-Provides leadership and direction through managers
-Is accountable for the performance and results of related disciplines
-Executes functional business plans and contributes to the development of functional strategy
-Decisions are guided by functional strategy and priorities
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Applies broad industry and commercial awareness to drive financial and operational performance across sub-functions
Leadership:
-Leads through subordinate managers of managers; executes functional business plans and contributes to the development of functional strategy
Problem Solving:
-Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment
Impact:
-Guided by functional strategy, impacts results of part of a function, division or region or facilitates the work done by other functions by providing support to impact the business
Interpersonal Skills:
-Negotiates and influences the opinions of others within the business unit and in external organizations; exercises sensitivity to the audience

Salary range $200,000.00 - $230,000.00. Bonus Eligible.  

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.