Shared Services Analyst (Remote)

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Shared Services Analyst. 

Remote, work from home opportunity. 

West Coast Hours (9:00 AM - 6:00 PM)

Responsibilities 

• Responding to internal and external communication and requests in a timely fashion 
• Liaison with other departmental teams to ensure accuracy of deliverables and facilitate an exceptional client experience through project completion 
• Maintain all data (entry, integrity, reporting, etc.) in CRM for all Global engagements 
• Create agreements, proposals, and estimates for Legal Technology engagements 
• Research case information and perform internal conflict checks for new engagements 
• Perform project and data analysis on internal systems to provide timely metrics and bill points in support of Sales and Client Services; includes but not limited to account history, financial status, estimates and executive level reporting 
• Utilize analytical, organizational, problem-solving, and attention to detail to ensure accuracy of account information, invoices and reporting for internal and external clients 
• Knowledge of internal business systems and the operational source systems where metrics derive 
• Manage multiple client projects at any given time, collaborating with Sales, Project Managers, Operations, and at times external Firms and End Clients 

Qualifications 

• Bachelor’s degree or equivalent work experience 
• Ability to effectively organize and manage multiple projects and encourage team to do the same 
• Strong understanding of department goals and willingness to work with a team to achieve them 
• Ability to effectively and adeptly communicate (verbally and in writing) both internally and externally to successfully accomplish objectives portraying knowledge and confidence 
• Knowledge of the concepts, principles, management, and processing of electronically stored information (ESI) as they relate to legal matters 
• Capability to manage multiple projects and work on a tight timeframe 
• Ability to work in a dynamic environment with changing reporting needs 
• Proficiency in Microsoft Office Suite, including Excel, CRM systems (Salesforce preferred), ERP system experience 
• Flexibility to work early morning, evening or weekend hours as needed; and  
• Flexibility to handle additional special projects as assigned 

Expectations 

• Response Time – Analysts are expected to ensure timely response to internal and external customers. Be proactive by providing updates on a regular basis.  
• Communication – Be clear and concise, “Close the Loop”.  Do not assume everyone has the …