Servicing Compliance Manager

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. 
COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.
JOB SUMMARY: The Servicing Compliance Manager is responsible for overseeing the operational and regulatory processes for residential, consumer, and small commercial loans, including designing and implementing systems and processes, developing and documenting risks, controls, and procedures, and executing the department's responsibilities for quality control and audit requests related to the Company’s portfolios.

DUTIES AND RESPONSIBILITIES:

• Oversee third-party servicing relationships and perform testing for their regulatory compliance 
• Design and implement processes and controls 
• Ensure internal compliance with regulatory requirements 
• Develop and maintain servicing procedure documentation 
• Perform and oversee quality control reporting and issue resolution 
• Track and oversee completion of internal and external audit requests 
• Manage pipeline of servicing-related technology requests and determine priorities 
• Maintain working relationship with lending team partners 
• Perform other duties as assigned 

QUALIFICATIONS:

• Bachelor’s Degree from an accredited university, preferably majoring in Accounting, Finance, Economics, or Mathematics required; Or equivalent job and industry experience required  
• 5-6 years of experience in residential lending with a regulatory focus required  
• Experience of leading and managing teams is highly desirable 
• Ability to manage concurrent assignments in an effective, efficient, and organized manner 
• Ability to work independently within a team environment 
• Excellent oral and written communications skills and strong interpersonal/client servicing skills 
• Strong analytical, problem solving and proven decision-making skills 

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $90,000 (entry level qualifications) to $100,000 (highly experienced).

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:• Remain in a stationary position• Use hands and fingers • Utilize a computer monitor with visual acuity• Operate technology or other office machinery such as printers, scanners, etc.• Communicate clearly verbally and/or in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description. 
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023 & 2024 winner• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Apply