Services Resource Advisor

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:

The Services Resource Advisor is integral to the success of engagements resourcing at CDW. The role

is responsible for collaborating with Sales, Services Delivery Managers, and Services Resources in the

areas of project fulfillment, system updates, reporting, and overall coordination of daily tasks.

What you will do:

• Support and assign teams of Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence
• Drive future business by planning for operational needs and matching resource demand with supply/capacity
• Qualify business opportunities internally and externally to determine viability
• Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles
• Accountable for understanding project skills, specifications, and customer goals as they relate to resource assignments
• Attain revenue and gross profit growth targets within supported verticals
• Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
• Communicate with project team on customer requirements
• Work with additional groups within the organization to maximize the team's utilization, and gain the most margin
• Build and maintain an ecosystem of services suppliers to provide additional resources as needed
• Responsible for continuous process and resource management improvement

What we expect of you:

• Bachelor's Degree and 3 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar, OR 7 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar
• Strong independence and ability to influence others
• Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
• Strong organizational skills with a track record of meeting deadlines and the …