Services Resource Advisor

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:

The Services Resource Advisor is integral to the success of engagements resourcing at CDW. The role

is responsible for collaborating with Sales, Services Delivery Managers, and Services Resources in the

areas of project fulfillment, system updates, reporting, and overall coordination of daily tasks.

What you will do:

• Support and assign teams of Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence
• Drive future business by planning for operational needs and matching resource demand with supply/capacity
• Qualify business opportunities internally and externally to determine viability
• Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop creative solutions/roadmaps to overcome obstacles
• Accountable for understanding project skills, specifications, and customer goals as they relate to resource assignments
• Attain revenue and gross profit growth targets within supported verticals
• Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets
• Communicate with project team on customer requirements
• Work with additional groups within the organization to maximize the team's utilization, and gain the most margin
• Build and maintain an ecosystem of services suppliers to provide additional resources as needed
• Responsible for continuous process and resource management improvement

What we expect of you:

• Bachelor's Degree and 3 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar, OR 7 years of relevant professional experience, such as Project Coordination, Business Operations, Technical work or similar
• Strong independence and ability to influence others
• Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail
• Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs
• of the business
• Excellent written and verbal communication skills with the ability to effectively articulate information and interact
• Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities
• History of successfully coordinating complex projects, with multiple facets and stakeholders
• An eagerness to continually learn new technology and keep pace with an ever-changing industry
• Desire to apply thought leadership and nominate effective change to current workflows
• Motivated to produce and achieve successful outcomes for the business
• Decisiveness and good judgment to address pressing project matters when time is limited
• Hands on experience with workflow and/or resource management tools, a plus
• Experience in resourcing teams based in multiple locations, a plus
• Prior experience working within an IT or consulting environment, a plus

Pay range: $ 68,500 - $ 95,700 depending on experience and skill set

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

About us:   

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer committed to a diverse and inclusive workplace.  All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
 

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/