Services & Program Support Manager, YONT

Salary Recruiting Range: $97K- 102K   – Check out the YMCA’s total compensation package!

Location: Remote

Work Hours: 37.5 hours 

Employment Type: Regular Salaried

Number of Vacancies: 1

Anticipated Start Date: Will be Discussed

Deadline to Apply: November 25, 2024 At 5PM

Be the Spark! Join our passionate team and help us to achieve great things in our community!

This role provides services and support within the Ontario RDC by addressing the shared priorities of the 14 YMCAs in Ontario. It focuses on developing service structures that align and enhance YMCA service delivery across the province. Additionally, this leader supports the RDC in its program and policy relationships and operational needs as defined by the Ontario Work Groups and Communities of Practice within the YMCA Network. The position reports to the RDC SVP and also contributes to the Ontario RDC portfolios of Association Strategy and Government Relations.

In this role, you will: 

• Develop and align provincial program needs and strategy with emergent RDC and Federation priorities.
• Coordinate and support Ontario's existing Work Group structure, including Overnight Camping, Childcare, Employment & Settlement, Day Camps, and Health and Wellness.
• Brief CEOs and senior leaders on key issues and events related to program development.
• Collaborate with the GM Association Strategy to support YMCA developmental needs and the Good Governance Project.
• Work with the GM Government Relations to support Ontario government relations and public policy projects.
• Lead and coordinate the annual Ontario RDC CEO Leadership Forums, managing all logistics, planning, agenda development, venue selection, and communication with participants. Facilitate discussions among CEOs, gather feedback, and ensure follow-up on initiatives to improve future forums.
• Evolve and support research and delivery design that aids federation leaders in emergent service streams like Executive Support and Health & Safety.
• Develop annual work plans for Work Groups and other emergent RDC initiatives among YMCAs and leaders.
• Identify areas of priority focus and actively monitor, analyze, and communicate risks and opportunities related to work group program matters at the provincial level.
• Coordinate leadership development and succession for Work Group Chairs.
• Participate in reviews, leadership recruitment, and provide governance support for RDC provincial working groups.
• Support customized YMCA programming and emergent development opportunities.
• Provide service and support to RDC portfolios of Association Strategy and Government Relations.
• Build and maintain relationships with Senior YMCA leaders.
• Serve as a liaison between Ontario CEOs, senior leaders, and Work Group outputs.
• Deliver presentations, training, and facilitate engagement in YMCA Work Groups and Communities of Practice.
• Initiate, attend, and contribute to meetings with YMCA program leaders and representatives.
• Communicate with internal stakeholders across Ontario YMCA, responding to questions and concerns.
• Perform other duties as assigned.

You Bring: 

• Post-secondary education in a related discipline or equivalent experience.
• Minimum of 5 years of experience working in a federated or membership-based environment, with a preference for experience with Association service delivery and local Association leadership.
• Knowledge and understanding of major YMCA programs and delivery structures is essential.
• Ability to frame complex issues into briefing and communications materials suitable for YMCA audiences.
• Well-developed interpersonal and relationship-building skills; ability to establish positive rapport with members, contacts, staff, and volunteers.
• Ability to influence and lead effectively in-person and within virtual environments.
• Ability to work independently and cross-functionally as part of a team.
• Strong initiative, planning, and organizational skills with extreme attention to detail.
• Highly developed ability to practice discretion on confidential matters.
• Tolerance for ambiguity and the ability to adapt well to a wide range of tasks with demanding deadlines.
• Must be able to work collaboratively across all levels of internal and external stakeholders and value consensus as a desired outcome.
• Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.