Services Program Manager

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is looking for an experienced Services Program Manager to oversee our implementation projects for our Time, Billing & Accounting (TB&A) product suite. This role will become an expert on our TB&A product and focus on the full services lifecycle, from pre-sales (involved in scoping and approving SOWs), through implementation (timeline management, risk mitigation and management) and successful go-live and hand-off. You will also partner with cross-functional teams and leadership at Litify to improve and refine our positioning in the markets that utilize our TB&A products and integrations, and be involved in influencing our product roadmap. This is a dynamic and influential cross-functional role that will focus on process improvement and operations, project and program management, and shaping our TB&A product. 

The Services Program Manager is responsible for the following:

• Be the SME in Time, Billing & Accounting product implementations at Litify
• Oversee and own end-to-end implementation projects to ensure project success and drive on-time delivery
• Collaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementations
• Evaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementations
• Identify issues and risk and ensure mitigation plans are defined or escalate as needed
• Design, pilot, and roll out new processes, best …