Services Operations Specialist

The Opportunity:

In this role, you will report to the Operations Specialist Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Massachusetts

Shift: 1st shift

Hourly Rate: $28./hr.- $30/hr. + mileage, parking and toll reimbursement

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for 

• A high school diploma or GED is required for this position, but having an Associate's degree or undergraduate degree in a business or science-related field would be a plus.

• 3-5+ years of experience in inventory control, procurement, shipping and receiving, or inside sales is preferred.

• Certifications such as IATA, DOT, OSHA Right to Know, IMDG, Forklift, and Hazwoper are also a plus.

• A valid driver's license and transportation are required.

• Experience with VWR/Avantor products and services, as well as cross-referencing and inside sales, is preferred.

• The candidate must be able to travel outside Massachusetts up to 25% of the time.

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Perform all duties associated with operations of Site Services.

• Lead and coordinate the team's efforts to perform tasks related to fulfilling customer requirements.

• Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.

• Interface directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.

• Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager and/or other customer specific applications.

• Train Avantor Lab and Production Services associates on all service offerings.

• Provide SAP …