ServiceNow Vendor IT Solutions Specialist

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• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Join our team as a skilled ServiceNow Vendor IT Solutions Specialist. In this critical role, you’ll handle system administration, configuration, and development within the ServiceNow platform. Your expertise will drive efficiency, collaboration, and seamless software releases. 

The location of this position is flexible and can operate fully remote within the United States.  Standard working hours are in the eastern time zone, candidates must be able to work in the U.S. without sponsorship.   

Core Responsibilities 

System Administration and Configuration: 

• Manage and maintain the ServiceNow platform. 

• Configure user access, permissions, and system settings. 

• Customize workflows to align with organizational processes. 

ServiceNow Development: 

• Design, implement, and test ServiceNow forms and record producers. 

• Develop custom scripts to automate manual tasks. 

• Evaluate customer customization requests and propose solutions. 

Coordination and Communication: 

• Act as a bridge between external vendors and internal stakeholders. 

• Coordinate tasks effectively, ensuring smooth collaboration. 

• Communicate findings and propose solutions to stakeholders. 

Software Releases and Upgrades: 

• Administer ServiceNow instances, including upgrades. 

• Review major software releases and assess their impact. 

• Propose enhancements based on stakeholder needs. 

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Qualifications 

Minimum Education and Experience 

• This position minimally requires a bachelor's degree and 3+ years of relevant experience.   

Preferred Qualifications 

• ServiceNow Administration experience 

• ServiceNow Forms building experience 

• JavaScript proficiency 

• A degree in a related field or relevant experience. 

 The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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