ServiceNow Sr Analyst - Project Management

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Purpose and Objective

Landis+Gyr is expanding its ServiceNow applications and is looking for a Strategic Portfolio Management (SPM) Sr. Analyst / Developer.

This person will be responsible for supporting ServiceNow Strategic Portfolio Management (SPM), and to implement new features in alignment with the Business and the ServiceNow Platform Owner.

The Strategic Portfolio Management (SPM) Sr. Analyst / Developer will be part of the Landis+Gyr’s ServiceNow Team and will report to the Platform Owner.

The ServiceNow team is known to be very agile and self-motivated, while keeping high quality and compliance standards. The SPM Sr. Analyst / Developer must be able to work at the same pace and standards.

Key Performance Indicators:

• SLA and User Satisfaction score related to Incidents and Change Requests.
• Successful delivery of project related activities.
• ServiceNow Platform health.

Core Areas of Responsibility/ Accountability:

• Main tier 1 and 2 SPM support point of contact to end users (Platform and Workspaces).
• Work with key Business stakeholders to capture user requirements.
• Understand and discuss functional/business requirements to configure ServiceNow.
• Configure and customize SPM in alignment with project decisions and approved Change Requests (Platform and Workspaces).
• Translate technical complexities to platform and product-line owners, ensuring understanding of design decisions.
• Work with the SPM users and the ServiceNow Team to complete platform upgrade projects.
• Manage Update Set creation and migration, following the Landis+Gyr IT Change Management policy.
• Interface with ServiceNow.

Required Experience:

• At least 2 years of ServiceNow Strategic Portfolio Management experience.
• Bachelor’s degree is preferred but not required.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
 

Pay is in the range of $73,031 - $112,955 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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