ServiceNow Development Team Lead
999 REMOTE
CACI is seeking a ServiceNow Development Team Lead to oversee technical resources delivering services supporting a cyber incident reporting and tracking system. As the Development Team Lead, youâll be responsible for working with our DHS customer, helping to create solutions, as well as oversight, direction and management of a complex development effort. Â
About the Role:
As the Development Team Lead, you will manage a team of ServiceNow engineers, developers, and business analysts.
Responsibilities include:
Provide active, hands-on leadership to ensure deadlines and deliverables are met
Own the team and their output. Foster improvement, guide and teach methodology, influence pride and quality of work
Create and share weekly status reports demonstrating team productivity and accomplishments
Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.
Coordinate with Scrum Master and Development staff to ensure objectives for day-to-day tasks and projects are resourced appropriately
Be a point of escalation for our customer and for technical staff, helping to remove obstacles and provide/find solutions when needed
Function as a liaison to the DHS customer and functional leads across the program
Oversee projects to ensure deadlines are met, schedules are current and objectives are met, documenting and sharing with appropriate staff on a regular basis
Ensure DHS defined project governance standards are implemented and adhered to for each project and task
Directly interface with end-users, stakeholders and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled
Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards
Be proactive, think like a customer. Provide regular and timely updates to customers and management.
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Required Qualifications:
Ability to attain DHS EOD Clearance
BA + 13 yearsâ applicable experience or 19 years total experience
Proven experience leading a ServiceNow development team in a supervisor, lead or manager capacity
Bachelorâs degree in Computer Science, MIS or Business + 10 years of relevant experience
5+ Years of experience with the ServiceNow platformÂ
Ability to interface with team members at all levels, including business operations, technology, and management
Experience working with âŚ
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RestrictionsRemote Travel required
Benefits/PerksAccess to robust learning resources Autonomy Competitive compensation Comprehensive benefits Continuing education Culture of integrity Diverse and accessible culture Diverse culture Environment of trust Flexibility Flexible time off Focus on continuous growth Healthcare High-performing team environment Learning and development opportunities Learning resources
Tasks- Coordinate with stakeholders
- Ensure quality standards
- Identify areas of improvement
- Manage project deadlines
- Oversee projects
508 Compliance Agile Communication Compliance Confluence Information Technology Jira Portal Project Management Reporting Scrum ServiceNow Team Leadership
EducationBachelor's degree Business Computer Science Information Technology Management MIS
CertificationsCertified Implementation Specialist Developer Scrum Master ServiceNow Certified Implementation Specialist