ServiceNow Development Team Lead
999 REMOTE
CACI is seeking a ServiceNow Development Team Lead to oversee technical resources delivering services across various parts of the ServiceNow platform including (but not limited to) ITSM, ITBM and ITOM. As the Development Team Lead, youâll be responsible for working with our DHS customer, helping to create solutions oversight, direction and management for O&M tasks and multiple development projects of varying degrees of complexity.Â
As the Development Team Lead, you will work with a team of ServiceNow engineers, developers, and business analysts, some reporting directly to you (around 4-8 direct reports)
More About the Role:
- Provide active, hands-on leadership to ensure deadlines and deliverables are met.
- Own the team and their output. Foster improvement, guide and teach methodology, influence pride and quality of work.
- Create and share weekly status reports demonstrating team productivity and accomplishments.
- Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.
- Coordinate with Scrum Master and Development staff to ensure objectives for day-to-day tasks and projects are resourced appropriately.
- Be a point of escalation for our customer and for technical staff, helping to remove obstacles and provide/find solutions when needed.
- Function as a liaison to the DHS customer and functional leads across the program
- Oversee projects to ensure deadlines are met, schedules are current and objectives are met, documenting and sharing with appropriate staff on a regular basis
- Ensure DHS defined project governance standards are implemented and adhered to for each project and task.
- Directly interface with end-users, stakeholders and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled.
- Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards.
- Be proactive, think like a customer. Provide regular and timely updates to customers and management.
Youâll Bring These Qualifications:
- Ability to attain DHS EOD
- BA + 12 yearsâ applicable experience, AA + 14 yearsâ applicable experience, MA + 9 years applicable experience or 18 yearsâ experience
- 5+ Years of experience with the ServiceNow platformÂ
- Ability to interface with team members at all levels, including business operations, technology, and management
- Experience âŚ
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Benefits/PerksBest Place to Work Character-based culture Competitive benefits Competitive compensation Flexibility Learning and development opportunities Mission-oriented
Tasks- Identify areas of improvement
- Interface with stakeholders
- Oversee projects
- Provide leadership
Communication Confluence ITSM Jira Scrum ServiceNow
Experience5 years
EducationAA B.A. Information Technology MA
CertificationsCertified Application Developer Certified Implementation Specialist Certified System Administrator