ServiceNow CMDB Developer (Remote MD VA DC)

*We are open to supporting 100% remote work anywhere within the MD VA DC area*

We are seeking an experienced ServiceNow Developer to join our team. The ideal candidate will support and enhance the IT Service Management (ITSM) and Configuration Management Database (CMDB) modules while developing and deploying scoped applications. This role requires hands-on expertise in ServiceNow development, including creating custom workflows, scripts, portal pages, integrations, and other platform capabilities.

You will collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality ServiceNow services that meet business needs and improve operational efficiency.

Your responsibilities include: 

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with business needs. 

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations. 

• Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures. 

• Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes. Collaborate with architects to streamline integration strategies and execution. 

• System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems. 

• Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.  

• Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans, addressing issues promptly. 

• User Training: Support end-user training for seamless adoption and utilization of implemented solutions. 

• Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes. 

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions. 

• Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements. 

• Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team's continued success. 

• Mentorship and Coaching: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth. 

• Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication. 

• Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions. 

Key Responsibilities:

• Provide ITSM and CMDB support, ensuring optimal functionality and performance.

• Develop, configure, and enhance scoped applications within the ServiceNow platform.

• Create and customize ServiceNow components, including:

  • Service Portal pages

  • Workflows and Flow Designer flows

  • Client Scripts, Business Rules, and Script Includes

  • UI Policies and Actions

• Implement best practices for CMDB data integrity and ITSM processes.

• Collaborate with stakeholders to define requirements and translate them into technical solutions.

• Ensure platform stability and provide troubleshooting and support for ServiceNow issues.

• Stay up-to-date with ServiceNow releases and features, recommending improvements as appropriate.

Required Qualifications:

• Bachelor’s degree from an accredited college or university, preferably in a related field

• 4+ years of experience as a ServiceNow Developer, including ITSM and CMDB support.

• 1+ year of experience in ServiceNow scripting (JavaScript, Glide API, etc.) and workflow design.

• 1+ years of experience developing scoped applications and customizing the Service Portal.

• 6+ months of exposure to  ITIL practices and ITSM processes.

• 1+ years of knowledge of CMDB data models and best practices for maintaining data integrity.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD), ITSM, or CMDB certification.

• Experience with Flow Designer and Integration Hub.

• Familiarity with Agile development practices.

• Knowledge of additional ServiceNow modules such as ITOM, ITAM, or SecOps.

• Excellent problem-solving and communication skills.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,094.00 - $137,860.00

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