ServiceNow Business Systems Analyst

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Position Overview:

Alteryx is searching for a ServiceNow Business Systems Analyst to join our dynamic Enterprise Applications Team. This position is remote-friendly. As a critical member of our team, you will be responsible for managing requirements specific to ServiceNow systems and integrations, ensuring seamless operations within our core application platforms.

Primary Responsibilities:

• Oversee requirements for ServiceNow systems and integrations with other core application platforms.

• Proactively manage changes in project scope, identifying potential risks and devising effective contingency plans.

• Solicit, analyze, evaluate, and comprehensively document business stakeholder requirements specific to ServiceNow functionalities.

• Identify technical dependencies and recommend innovative solutions that align with ServiceNow and business needs.

• Contribute to the creation of business application functional/technical specifications for ServiceNow.

• Ensure documentation of system changes and secure approvals for SOX compliance related to ServiceNow.

• Coordinate and lead project meetings, ensuring transparent communication and distributing comprehensive meeting notes for ServiceNow-related projects.

• Develop user test cases and facilitate user acceptance testing/sign-off specific to ServiceNow functionalities.

• Cultivate and deliver standard operating procedures for business application deployments with a focus on ServiceNow.

• Foster extensive and effective communication with managers and end-users during change management processes, particularly pertaining to ServiceNow.

• Serve as a liaison between business stakeholders and technology implementation teams, ensuring seamless collaboration with a focus on ServiceNow.

• Administer day-to-day operations of the ServiceNow platform, ensuring its optimal performance.

• Uphold the integrity of the ServiceNow platform across production and non-production instances, prioritizing ServiceNow functionality.

• Execute installation and testing of updates and new releases specific to ServiceNow.

• Provide ServiceNow configuration and customization assistance, encompassing form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations, with a ServiceNow focus.

• Design and configure new applications and modules within the ServiceNow environment.

• Aid in troubleshooting patch/release management issues within the ServiceNow framework.

• Support the translation of business requirements into technical specifications, particularly for ServiceNow projects.

• Implement new functionality within the ServiceNow platform, including UI forms, fields, …