ServiceNow Administrator

Leidos has an immediate need for a Senior ServiceNow Administrator to join our team supporting the DoD High Performance Computing Modernization Program (DoD HPCMP). This person is responsible for supporting the design, development, and continuous improvement of enterprise Service Management solutions in ServiceNow. The successful candidate will collaborate with the existing internal ServiceNow team (and customers) following industry standards with day to day activities and development projects. Development efforts will include (but are not limited to) custom portal pages, modules, application development, API and software integrations, customized web pages, user interface policies, scripts, etc., as well as administration of ServiceNow to include upgrades, updates, etc. as needed. 

This is a remote / virtual / work from home position that can be accomplished from anywhere in the continental US; requires high speed internet connection to work effectively.

Security Clearance Requirement:

• Must currently possess an active SECRET clearance.

• Able to travel occasionally (up to 10 percent)

Essential duties of this position include:

• Maintains technical expertise relevant industry standards and best practices in

ServiceNow.

• Ensures the logical and systematic conversion of product requirements into systems

solutions that acknowledge technical, schedule, and cost constraints.

• Develops creative technical solutions to complex problems.

• Work is performed based on documented Project Implementation Plans.

• Exercises judgment in methods, techniques and evaluation criteria for obtaining results.

• Applies technical expertise and knowledge of other related disciplines.

• Familiar with Agile development processes.

Required Education, Experience, & Skills :

• Typically a Bachelor’s Degree and 6 years work experience or equivalent experience

• 2+ years of professional experience in design, development and/or Administration in

ServiceNow

• Fundamental understanding of ServiceNow platform capabilities:

• Experience implementing best-practices and procedures

• Working knowledge of ServiceNow components such as Change Management, Service

Catalog, Problem Management, Incident Management, CMDB, Asset Management,

Knowledge Management, etc.

• Ability to provide ServiceNow customization and configuration including but not limited

to: scripting, workflow administration, report setup, module customization, data imports

and third-party software integration.

• Strong interpersonal and communication skills

• Ability to work independently and multi-task effectively

Desired Qualifications:

• Certified ServiceNow Administrator

• Certified ServiceNow Developer

• Experience integrating API services with scripts/code to create customer facing

solutions.

• System integration experience using web services and other web-based

technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Original Posting Date:

While subject to change based on business needs, …