Service Training School Program Manager - Kirkland, WA, US, 98033

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc. is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Division Information

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality, and inclusivity in the workplace.


Exciting opportunity to create programs that encourage technical school students to make the obvious choice of a becoming a career Kenworth Service Technician! Work with technical students, school administrators and dealership staff to build authentic and lasting relationships as a representative of Kenworth’s Dealer Training team. This forward-looking position is extremely rewarding; you will be directly involved in placing aspiring technicians into careers working on the World’s Best Trucks!


This position is remote and may require occasional heavy travel between 20% and 60% of the time. The qualified candidate can be located anywhere in the Continental US or Canada, but ideally should be located in the Midwest or central Rockies area. 



  • Ensure a steady flow of student candidates for dealer locations to interview
  • Assess diesel technician programs and determine best course of action to strengthen Kenworth presence
  • Interact with students, instructors, and school administration to share Kenworth technician career benefits and Kenworth dealer network standards of service
  • Interact with dealer recruiting personnel to determine needs and share best practices for recruiting and retention
  • Encourage schools to develop curriculum aligned with dealership needs
  • Promote and build Kenworth brand familiarity at selected large technical schools
  • Stay abreast of current Kenworth Training efforts and service trends
  • Coordinate donations and awards to schools




  • Bachelor’s degree in Engineering, Automotive, or Diesel Technology strongly preferred
  • Preference for diesel engine certifications or Automotive Service Excellence (ASE) certifications
  • 4+ years previous full time work experience required
  • Previous experience in dealership service or service management in heavy truck industry strongly preferred
  • Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
  • Ability to manage large, complex projects
  • Outstanding verbal and written communication skills including the delivery of formal classroom presentations
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Demonstrated ability to work independently
  • Personal computer skills including Windows, Word, Excel, and PowerPoint required
  • Strong grasp of English language is required
  • Between 20% - 60% travel required



* Relocation is not available. *



Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities 
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields 
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks 



As a U.S. PACCAR employee, you have a full range of benefit options including:  

  • 401k with up to a 5% company match  
  • Fully funded pension plan that provides monthly benefits after retirement  
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time  
  • Tuition reimbursement for continued education  
  • Medical, dental, and vision plans for you and your family  
  • Flexible spending accounts (FSA) and health savings account (HSA)  
  • Paid short-and long-term disability programs  
  • Life and accidental death and dismemberment insurance  
  • EAP services include wellness plans, estate planning, financial counseling and more  


Additional Job Board Information 

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Service Training Program Manager is $93,000-$145,500 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above. 

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment. 


Job Profile


North America


United States


401k with up to a 5% company match Disability Programs EAP services Flexible Spending Accounts Fully funded pension plan Life and accidental death and dismemberment Medical, Dental, and Vision plans Paid Time Off Pension plan Tuition reimbursement


ASE Certifications Automotive Communication Diesel Engine Diesel Technology Engineering Interpersonal Project Management Service Management

  • Assess technician programs
  • Coordinate donations and awards
  • Encourage curriculum development
  • Ensure student candidate flow
  • Interact with dealer recruiting personnel
  • Interact with students, instructors, and administration
  • Promote Kenworth brand
  • Stay updated on training efforts and trends

4+ years


Automotive Bachelor's degree in engineering Diesel Technology


ASE Certifications


Position is remote with 20%-60% travel


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9