Service Support Facilitator Supervisor

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Service Support Facilitator Supervisor to join our growing team.

Job Summary:

As the QIA Service Support Facilitator Supervisor, you will play a significant role in guiding and empowering a team to successfully achieve service deliverables associated with the QIA assessments. Your responsibilities include providing overarching supervision, orchestrating inter- rater reliability functions, and shaping team policies and procedures, contributing to the overall effectiveness and cohesion of the assessment process.  

* The position is remote and interested candidates should be a resident of West Virginia or bordering West Virginia with the ability to travel to Charleston, WV for a quarterly meeting.

Job Responsibilities:

• Oversee day-to-day operations to ensure contract deliverables, particularly in the realm of Service Support Facilitator (SSF) and other functions, are successfully achieved
• Provide direct employee supervision
• Develop, maintain, and refine operational guidelines to enhance efficiency and effectiveness
• Analyze performance measures, troubleshoot issues, and implement improvements to optimize deliverables
• Conduct and manage inter-rater reliability activities with staff to maintain consistency and accuracy
• Supervise and administer the QIA processes and reports, involving liaison with the Medical Eligibility Contract Agent, completion of monthly reports, management of released slots, and processing special requests related to eligibility

Requirements

Required Qualifications/Experience: 

• Master’s Degree in Social Work, Counseling or Psychology with master’s level license such as LGSW, LCSW, LICSW, LPC, or Psychologist license number
• A minimum of 2 years’ experience in with children’s mental health and child welfare case and prior leadership and/or supervisory experience

Preferred Qualifications/Experience: 

• Proficient in Microsoft software with the ability to leverage its tools effectively
• Comprehensive understanding of CSED Waiver program policies and procedures
• Exceptional organizational and efficient skills, ensuring seamless coordination of tasks
• Strong written and verbal communication skills, demonstrating a professional and effective communication style
• Flexibility is key, coupled with a proactive willingness to learn new skills and
  embrace diverse tasks
• Adaptable to evolving responsibilities and able to thrive in a dynamic work environment

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $56,365-$66,000.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”