FreshRemote.Work

Service Sales Quote Specialist

Remote

Job Description SummaryAs a Service Sales Quote Specialist, you will be responsible for driving daily operational efficiency and accuracy by preparing service quotations and providing quoting expertise to our Service Sales field team. This is a remote role in the U.S and can work from home.

GE Healthcare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

Job Description
In this role, you are the gatekeeper to our quoting processes and will drive efficiency and standardization throughout the Service Sales organization, enabling operational capacity: our field teams will gain more face time with our external customers through your support.

Job Description

Responsibilities:

  • Actively partner with our Service Sales team to support all quoting activities working towards achieving a 90% utilization rate of our operational quoting support.

  • Prepare Diagnostic Imaging (DI) and Biomedical service quotes that accurately align with communicated project scope, including new service quotations, service quotation addendums, revise existing service quotes, and support various Install Base (IB) service quoting opportunities, such as Warranty Conversions or Contract Renewals.

  • Build strong relationships with our Service Sales team, ensuring the majority, if not all, service quoting activities are funneled through our Service Sales Quote Team to enable consistency, accuracy, and operational efficiency.

  • Process all quoting activities within agreed upon Service-Level Agreements (SLAs) in order to support commercial objectives.

  • Drive continuous improvement on all related processes to ensure standardization and simplification; assist with Configure Price Quote (CPQ) tool and/or process enhancements and documentation.

  • Support testing of new quoting functionality in Configure Price Quote (CPQ) tool(s), providing feedback to identify issues before going live in production.

  • Drive organizational growth by improving overall customer satisfaction.

  • Contribute to a healthy, collaborative team culture by leveraging individual strengths and embracing our differences.

Qualifications/Requirements

  • College degree OR High School diploma / GED and 2+ years of experience in customer service.

  • Proficiency in computer skills, including the use of Microsoft Office Suite; experienced user of Microsoft Excel.  

  • Demonstrated experience working under pressure against tight deadlines and commitments, with accuracy.

  • Demonstrated experience providing superior customer service.

  • Strong interpersonal skills, including excellent verbal and written communication skills.

  • High attention to detail, ability to prioritize, and manage multiple responsibilities at once.

Desired Characteristics

  • Knowledge and experience working with DI products, services and teams GE systems knowledge.

  • Experience working as a support person for the field.

  • Experience with the with various quotation, contracts workflow systems and Siebel systems (Siebel 1 preferred)

  • Prior experience supporting a Sales team.

  • Experience with quotation and/or order entry processes and tools.

  • Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes.

  • Basic understanding of technical/medical equipment and services, preferred knowledge.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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For U.S. based positions only, the pay range for this position is $53,040.00-$79,560.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: August 30, 2024 Apply

Job Profile

Regions

North America

Countries

United States

Benefits/Perks

401(k) Plan Accident Insurance Competitive benefits package Competitive compensation Dental Medical Paid Time Off Professional development Tuition reimbursement Vision

Skills

Communication CPQ tools Customer Satisfaction Customer service Microsoft Excel Microsoft Office Sales Sales Support

Tasks
  • Build relationships with team
  • Drive continuous process improvement
  • Drive operational efficiency
  • Prepare service quotations
  • Process quoting activities within SLAs
  • Support Service Sales team
  • Support testing of new quoting functionality
Experience

2+ years

Education

AS College degree GED High school diploma

Restrictions

U.S.

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9