Service Operations Intern - United Kingdom - Remote Based

Job Title

Job Description

Service Operations Intern (12 month Placement)

Start Date: July 2024 (1 year internship / industrial placement)

Location: Farnborough, Hampshire / remote combination

Contract Type: 12 months fixed term

Salary: £19,000 plus benefits

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. 

In this role, you have the opportunity to make life better 

Join the Services & Solutions Delivery (SSD) team as part of your 12-month industrial placement programme. You'll find yourself part of a UKI team of like-minded colleagues, who all share a passion for creating value through customer service. You'll make a difference in new and surprising ways every day, improving the lives of the Philips Healthcare customers & patients. 

The SSD team manages customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base. 

You are responsible for 

• Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements. 

• Managing and updating Install Base records. 
• Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage. 
• Ensuring customers are aware of the status of their call and the actions taking place. 
• Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement. 
• Working on specific commercial projects to support growth in the Service customer base. …