Service Management Technician (IC1)

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are looking for an IT Technician supporting internal (and in some cases external) users with their access management related questions and requests and participating in projects related to service specific improvements or automation. You are capable of diagnosing and solving problems based on customers' non-technical descriptions. You also have excellent communication and customer service skills.

Our team is a small global team with team members in the US and APAC region providing support to internal and external collaboration partners by resolving tickets according to agreed SLAs. In addition, the team is participating in different technical projects resulting in automation or streamlining of services according to pre-agreed requirements.

How we work

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence. 

What will you be working on?

• Solve IT Access Tickets in Jira within the SLA timeframe;

• Manage projects related to service specific automation or improvement

• Responsible for keeping the documentation of our services and processes up to date;

• Make suggestions on how to improve the processes related to our applications or to the service itself;

• Onboarding and off-boarding tools according to internal policies

• Making standard predefined changes in our services with necessary documentation updated.

Qualifications

What do you need?

• A degree in Information Technology or related field or technical certification in the industry or 2 years of working experience in the same field;

• The ability to work independently;

• Excellent customer service and communication skills; 

• The ability to diagnose and solve problems based on customers' non-technical descriptions;

• Strong working knowledge of equipment and tools in use, adaptability to learn the use of new applications;

• Technical project management knowledge

• Experience in working with Atlassian products

Additional Information

• Please apply by submitting your resume in English. Applications in Portuguese will not be considered. 
• This is a hybrid position located in Sao Paulo, and not fully remote. You must be able to commute to the office or open to relocation
• You must already be legally authorized to work in São Paulo, Brazil

Benefits: 

• 💰 Salary for this role from R$70,000- R$85,000, plus benefits, and RSUs.
• 🚀 RSU’s in a rapidly growing company
• 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week. 
• 💪 An annual self-development budget
• 🩺 Health and dental allowance for you and your dependents
• 💝 Company-paid: Life Insurance, and an EAP program
• ☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
• 🚌 Transportation vouchers
• 🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
• 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
• Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.