Service Integration Analyst II

Job Summary:

The Service Integration Analyst II collaborates with the Business Integration team to integrate new products and lines of business into the call center.

Essential Functions:

• Collaborate with third party vendors to integrate their services into call center operations
• Partner with appropriate resources to establish departmental policies and standard operating procedures for new business or vendor implementations
• Serve as the Service Operations subject matter expert related to accreditation and government regulatory requirements for new products and lines of business
• Ensure Service Operations reporting is in place to meet accreditation and regulatory requirements for new business
• Collaborate with business partners and end users to define business and operational requirements and system goals
• Collaborate in the development of business systems to support Service Operations related business processes and core organizational functions
• Prepare and deliver reports, recommendations, or alternatives that address trouble areas in systems or processes for Service Operations
• Establish application strategies and partner with Business Integration and/or IT to drive application improvements
• Train new team members to orient them to departmental policies, procedures, and responsibilities
• Perform any other job related instructions as requested

Education and Experience:

• High School Diploma is required
• Bachelor of Science degree in Management Information Systems, Business Analysis, or equivalent work experience is preferred
• Minimum of two (2) years of customer service experience related to healthcare payer dealing with both members and providers is required
• Experience translating business requirements into technical specifications is required

Competencies, Knowledge and Skills:

• Experience with SAS and SharePoint is preferred
• Proficiency in Microsoft Office is required
• Ability to understand and translate accreditation and regulatory requirements
• Ability to document and maintain system requirements including process flows is required
• Ability to analyze processes and produce recommendations for improvements is required
• Ability to develop, prioritize and accomplish goals
• Ability to keep current on technologies through self-directed learning
• Excellent written and verbal communication skills
• Strong interpersonal, active listening and critical thinking skills

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel as required by the needs of the business

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.