Service Excellence HVAC Leader - Remote

Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of a Service Excellence HVAC Leader. In this position, the successful candidate will be responsible for ensuring optimal, efficient operation of the fleet of Budderfly HVAC Units.

Why this Role is Important:

HVAC Replacement with Ultra-High Efficient Units is the most recent endeavor initiated by Budderfly to save energy on our customers’ sites. Ensuring that these HVAC units are properly maintained and retain the most efficient control parameters is vital to the success of this Replacement program. Budderfly is also leading the industry in providing refrigeration maintenance services to ensure reliable, efficient operation of our customers’ equipment. This role is a key player leading the impactful team across North America, which is tasked with ensuring that these units continue to operate at the utmost efficiency in our endeavor to save energy with any tools possible.

Responsibilities:

• Ensuring optimal customer service to dispatch requests for the North American Service Excellence team.
• Owning all functions of the Service Excellence (In-house HVAC/R Service Technician) team.
• Establishing Service Excellence Advancement program to promote team member career advancement
• Driving the continued excellent operation of Budderfly HVAC Units across North America.
• Building Service Excellence Technician teams across key markets in North America
• Developing administrative and training programs for the North American Service Excellence team.
• Guiding the development of the Budderfly Service Excellence (In-house Service Technician) team.
• Being available to respond to team member calls when needed.
• …