Service Design Team Lead

Job Information
Job Title: Service Design Team Lead 
Job Requisition ID: 63396
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: ​​​​​​​Permanent
Scope: Open Competition
Closing Date: October 23rd, 2024
Classification: : Program Services 4 Market Adjustment  
Salary:  $2,757.39 - $3,604.17/ Bi-weekly ($71,968  - $94,068/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
 

Role Responsibilities

Reporting to the Service Design and Catalogue Manager, the Service Design Team Lead utilizes leadership skills, business analysis, service design and workflow design best practices to establish effective delivery of complex services within and across the Government of Alberta (GoA).  

The position utilizes business analysis expertise to support the GoA service management platform that is utilized cross government, ensuring both business and technology related solutions adhere to standards, regulations and/or policies. 

 
The Service Design Team Lead manages Complex (design services typically involving more than one team/or one business area) Enterprise Service Management (ESM) design activities and deliverables related  new, changing or decommissioning of products and services ensuring deliverables and targets are achieved. They ensure that the system supports business operations in a manner that meets both policy and client needs. This includes identifying requirements, designing workflows, recognizing design patterns, uncovering and designing end-to-end processes for service delivery, integrating services into standard processes, and developing and testing solutions. 

 
The Service Design Team Lead plans, organizes and coordinates the development and delivery of project deliverables for the initiation phase through to implementation of a medium complexity product or service within the GoA service management platform. These activities typically encompass a thorough review and/or re-engineering of policies, business rules, information requirements and supporting system processes, ensuring the objectives and schedules align with project and business goals. 

A critical responsibility of this position is to lead design scrum meetings, manage product backlogs, monitor and assign tasks as necessary.

Please click on this link to view the job description for this position.
 

APS Competencies

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions
   

Qualifications

Requirements: 

• University graduation in a related field such as Information Technology, Computer Sciences.
• 4 years of progressively responsible related experience in Service Design principles, including User Interactive Design, Service Level Management, Service Transition, and Service Catalogue Management.
• Supervisory/Leadership experience leading a team of professionals.
• Cover letter.

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or 
• 1 year of experience for 1 year of education

Assets:

• Certification in ITIL and/or COBIT.
• Experience with ServiceNow and ITIL: Experience in ServiceNow, ITIL and/or COBIT frameworks.
• Innovative Leadership: experience in fostering innovation by challenging existing processes and ensuring efficient and effective outcomes.
• Privacy and Security Knowledge: Familiarity with privacy and security legislation relevant to the organization's services.
• System and Software Development Knowledge: Proficiency in system and software development methodologies, with experience in quality assurance and data validation.
• Business Process Understanding and Change Management: Ability to capture business needs, make informed decisions, and drive business process changes.
• Problem Solving and Risk Management: Self-motivated problem solver with a focus on identifying risks, formulating solutions, and aligning them with organizational strategies.
• Collaborative Relationship Building: Strong ability to develop and maintain collaborative relationships across organizations, government, and diverse stakeholders to facilitate technology delivery.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards
 

Notes

Term of Employment:  Permanent, Full-time position. 

Hours of Work:  36.25 hrs./week - Monday to Friday 

Location: Remote across Alberta
This position is eligible for remote work. You must reside in Alberta to work remotely.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Final candidate will be required to undergo security screening.

Note:

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

For any Post-Secondary Education:
Please specify your major and length of program and the year you graduated.
Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Pension Plans:
  • Public Service Pension Plan (PSPP) - https://www.pspp.ca
  • Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs.
   

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
 

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
 

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

 
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.


We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott, TAS Administrator at Michelle.Elliott@gov.ab.ca .