Service Design Team Lead

Job Information
Job Title: Service Design Team Lead 
Job Requisition ID: 63396
Ministry: Technology and Innovation
Location: Remote across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: ​​​​​​​Permanent
Scope: Open Competition
Closing Date: October 23rd, 2024
Classification: : Program Services 4 Market Adjustment  
Salary: $2,757.39 - $3,604.17/ Bi-weekly ($71,968 - $94,068/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
 

Role Responsibilities

Reporting to the Service Design and Catalogue Manager, the Service Design Team Lead utilizes leadership skills, business analysis, service design and workflow design best practices to establish effective delivery of complex services within and across the Government of Alberta (GoA).  

The position utilizes business analysis expertise to support the GoA service management platform that is utilized cross government, ensuring both business and technology related solutions adhere to standards, regulations and/or policies. 

 
The Service Design Team Lead manages Complex (design services typically involving more than one team/or one business area) Enterprise Service Management (ESM) design activities and deliverables related new, changing or decommissioning of products and services ensuring deliverables and targets are achieved. They ensure that the system supports business operations in a manner that meets both policy and client needs. This includes identifying requirements, designing workflows, recognizing design patterns, uncovering and designing end-to-end processes for service delivery, integrating services into standard processes, and developing and testing solutions. 

 
The Service Design Team Lead plans, organizes and coordinates the development and delivery of project deliverables for the initiation phase through to implementation of a medium complexity product or service within the GoA service management platform. These activities typically encompass a thorough review and/or re-engineering of policies, business rules, information requirements and supporting system processes, ensuring …