Service Delivery Engineer

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

BigID is growing, and we are expanding our Services Team and seeking a Service Delivery Engineer. The services team plays an important role in the successful setup, integration, and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you’ll do:

• Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
• Plan implementation engagements, deploy solution components, and participate in the product configuration efforts to meet clients’ specific requirements
• Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers’ environments
• Deliver training for respective technologies at an applicable level of depth and detail for a given audience
• Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, …