Service Admin Support - Work From Home - Healthcare

• Be part of the leading provider of quality and innovative patient transfer solutions and hygiene systems to the Healthcare industry in Australia.
• The ideal candidate's workstation should be set up in a safe and secure location at home with stable and reliable internet not less than 25 Mbps.
• Maximum of PHP 40,000 per month.
• 6:00 am - 3:00 pm Philippine Time.

Benefits

• HMO healthcare for you and your 1 dependent (with COVID insurance). 
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th month bonus.
• Government-mandated benefits.

About the Role

The Service Admin Support reports directly to the Australia-based Managing Director, they aim to deliver exceptional customer experiences by efficiently coordinating service jobs, maintaining accurate records, and proactively managing service leads. 

They focus on continuous improvement and automation of processes while providing technical support and troubleshooting, ensuring financial accuracy through precise management of quotes, purchase orders, and invoicing is crucial to their role. 

Team collaboration and personal development are key to enhancing operational efficiency and contributing to the company's growth and success.
 

Key Responsibilities

• Make outbound calls, showing empathy and clear communication to address client needs.
• Schedule and coordinate service jobs locally and interstate.
• Respond to inquiries via phone, email, and website, providing prompt solutions.
• Maintain accurate billing and records in MYOB Job Costing/Exo Business.
• Use Power BI to generate reports and schedule service activities.
• Manage job costing, time tracking, and invoicing for financial accuracy.
• Troubleshoot client issues and provide technical support.
• Seek new service leads and manage customer relationships.
• Prepare quotes for service jobs and maintenance contracts.
• Create and manage purchase orders with proper documentation.
• Follow up via calls or SMS to confirm appointments.
• Work with the team to improve processes and efficiency.
• Handle additional tasks as assigned.

Position Prerequisites

• 3+ years' experience in the same or similar position.
• Service & job coordination experience.
• Invoicing and reporting experience.
• Experience in Healthcare is highly desirable. 
• Technical proficiency with CRM & Costing platforms and data tools like Power BI.
• With Business Administration Cert III or similar.

Skills

• Effective verbal and written communication.
• Strong organizational skills.
• Commitment to customer service excellence.
• Problem-solving skills.
• Flexibility and prioritization.
• Ability to work in a fast-paced environment.

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Ninna Margaja here.