Senior Workforce Management Professional - Remote US
The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Workforce Management Professional assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. This individual provides analysis of talent and staffing needs based on strategic planning at the enterprise level to influence department’s strategy. This individual makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. This individual exercises considerable latitude in determining objectives and approaches to assignments.
Use your skills to make an impact
Required Qualifications
- Minimum 5 years of Workforce Management experience
- Experience utilizing Workforce Management software (Aspect, NICE, IEX, Genesys)
- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
- Excellent written and oral communication skills
- Strong analysis, critical thinking, and analytical problem solving skills
- Ability to handle multiple tasks and deadlines with attention to detail
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work-At-Home Requirements
- At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will …
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Regions Countries Benefits/Perks401(k) retirement savings plan Bonus incentive plan Competitive benefits Dental Life Insurance Medical Paid parental and caregiver leave Paid Time Off Parental and Caregiver Leave Personal holidays Time off Vision Vision Benefits Volunteer time Volunteer time off
SkillsAnalytical BI Business Communication Compliance Critical thinking Data Data analysis Excel Forecasting Healthcare HIPAA Leadership Medicaid Medicare Microsoft Office Suite Microsoft Word Organizational Problem-solving Project Management Strategic planning Wellness Workforce management
Tasks- Compliance
- Problem solving
- Strategic Planning
- Training
5 years
EducationAdvanced degree Associates Business Communication
RestrictionsRemote US Work-At-Home Work-At-Home Requirements Work from a dedicated space Work from a dedicated space lacking ongoing interruptions
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9