Senior Workday Architect, HCM

See yourself at Twilio 

Join the team as Twilio’s next Workday Sr. Architect. 

Who we are & why we’re hiring 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. 

About the job 

Twilio is in search of a highly skilled and seasoned Workday Senior Architect with expertise in HCM, Lifecycle (hire to retire), Security and Reporting. As a pivotal member of our team, you will take charge of all things Workday – focusing on HCM to elevate our Workday platform and provide unparalleled support to our growing Twilions. 

This proactive role requires collaboration with internal People teams to implement, optimize, and maintain the Twilio Workday platform. The ideal Architect will not only design and implement system changes but also maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert. 

Responsibilities 

In this role, you’ll: 

• System Design and Implementation: Design and implement system changes to align with business needs, managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Manage the lifecycle of features, from inceptions to implementation, throughout production until retirement/upgrade. 

• Subject Matter Expertise: Serve as a subject matter expert in Workday, emphasizing proficiency in HCM, Lifecycle, Security, and Reporting. Provide consultative practical solutions with business process, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions. 

• End-User Support: Serve as an escalation point for advanced system issues to determine root cause analysis, identify, and implement potential solutions.  

• Stakeholder Collaboration: Partner with business units to build strong relationships, ensuring alignment between Workday capabilities and business goals. Act as a trusted advisor to the stakeholders to influence the technology decisions. 

• Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific …