Senior UX Researcher

About Fable

The best digital teams work with Fable to make products more accessible for over 1 billion people who live with disabilities. Some of our amazing clients include Walmart, Slack, Shopify, and more. Fable ranked #3 on the 2022 LinkedIn Top Startups Canada list and Fast Company’s 2023 Most Innovative Companies in Design list.

About the role

As a Senior UX Researcher on the Managed Services team, you’ll leverage your expertise working with underrepresented communities to conduct accessibility research for a set number of customers. This role involves regularly engaging with people with disabilities and requires a candidate who is sensitive, respectful and who has the ability to tailor their processes to meet individual requirements. The ideal candidate is excellent at independent problem-solving, adaptable, and comfortable with the growth and changes of a dynamic work environment. Fable is a rapidly growing and busy team. The Senior UX Researcher must be open to leveraging their diverse skill sets in support of our growing team and be flexible to the changing business needs of Fable.

For this role, we are open to applicants who are located in Canada, working an EST schedule. If you believe that you match the majority of this job description, we highly encourage you to apply!

Requirements

Responsibilities 

• Research: Conduct evaluative and generative research with assistive technology users on digital products (such as websites, web-apps, mobile apps and software) on behalf of Fable’s customers. Synthesize, prioritize, and report findings to customers. Help build and maintain Fable’s internal research tooling. 
• Collaborate: Work with customers’ accessibility specialists, project managers, designers, and engineers to scope usability research. 
• Project management: Navigate multiple customer project timelines, communicating timely updates to both internal and external stakeholders. 
• Coach: Work with customers to mature their research and/or accessibility practices through leading by example and coaching. Support in reviewing the work of other UX researchers. 

Key qualifications and assets 

• 5+ years’ experience in a UX Research role 
• Skilled in facilitation of user interviews with underrepresented communities, work with assistive technology users is an asset 
• Able to manage multiple customer timelines and delegate tasks to other team members 
• Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems 
• Experience translating research findings into actionable recommendations  
• Ability to communicate and change communication strategies to accommodate a wide range of project stakeholders including executives, managers, researchers, …