FreshRemote.Work

Senior UX Researcher

Toronto, Ontario, Canada - Remote

About Fable

The best digital teams work with Fable to make products more accessible for over 1 billion people who live with disabilities. Some of our amazing clients include Walmart, Slack, Shopify, and more. Fable ranked #3 on the 2022 LinkedIn Top Startups Canada list and Fast Company’s 2023 Most Innovative Companies in Design list.

About the role

As a Senior UX Researcher on the Managed Services team, you’ll leverage your expertise working with underrepresented communities to conduct accessibility research for a set number of customers. This role involves regularly engaging with people with disabilities and requires a candidate who is sensitive, respectful and who has the ability to tailor their processes to meet individual requirements. The ideal candidate is excellent at independent problem-solving, adaptable, and comfortable with the growth and changes of a dynamic work environment. Fable is a rapidly growing and busy team. The Senior UX Researcher must be open to leveraging their diverse skill sets in support of our growing team and be flexible to the changing business needs of Fable.

For this role, we are open to applicants who are located in Canada, working an EST schedule. If you believe that you match the majority of this job description, we highly encourage you to apply!

Requirements

Responsibilities 

  • Research: Conduct evaluative and generative research with assistive technology users on digital products (such as websites, web-apps, mobile apps and software) on behalf of Fable’s customers. Synthesize, prioritize, and report findings to customers. Help build and maintain Fable’s internal research tooling. 
  • Collaborate: Work with customers’ accessibility specialists, project managers, designers, and engineers to scope usability research. 
  • Project management: Navigate multiple customer project timelines, communicating timely updates to both internal and external stakeholders. 
  • Coach: Work with customers to mature their research and/or accessibility practices through leading by example and coaching. Support in reviewing the work of other UX researchers. 

Key qualifications and assets 

  • 5+ years’ experience in a UX Research role 
  • Skilled in facilitation of user interviews with underrepresented communities, work with assistive technology users is an asset 
  • Able to manage multiple customer timelines and delegate tasks to other team members 
  • Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems 
  • Experience translating research findings into actionable recommendations  
  • Ability to communicate and change communication strategies to accommodate a wide range of project stakeholders including executives, managers, researchers, designers, accessibility specialists and engineers 
  • Compassionate, patient approach with the confidence and motivation to follow through on projects 
  • Active listening and problem-solving skills 
  • Ability to build relationships and connect with people quickly 
  • Organized and able to manage a large volume of tasks independently 
  • Confidence to manage difficult situations and conversations 
  • Proficiency with Microsoft Office suite and ability to learn new programs and technology quickly 
  • Ability to collaborate with other researchers and accessibility specialists to analyze and report on accessibility research 
  • Previous experience coaching other UX researchers 

You must be 

  • Willing to learn about accessibility and follow inclusive research practices 
  • Willing to learn new practices and adjust quickly  

Nice to haves 

  • Experience with assistive technology, engaging with assistive technology users, and understanding accessible design practices 
  • Candidates that have credentials like IAAP Certified Professional in Accessibility Core Competencies, Web Accessibility Specialist (WAS) certification or an equivalent 

Benefits

What's in it for you? 

At Fable, you'll join a vibrant and rapid growth environment where you'll work with individuals who share the same values of being passionate, socially driven, inclusive, collaborative, and respectful. We offer great benefits such as stock options, career progression, professional development, health/dental benefits, and more.  

Accessibility accommodations 

Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for Senior UX Researcher job application.” 

Pay range

$115,000 to $150,000 CAD - this is a range and is subject to change, depending on experience and role fit. Please take this as a general range. 

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Job Profile

Regions

North America

Countries

Canada

Benefits/Perks

Inclusive workplace

Skills

Coaching Communication Facilitation Microsoft Office Project Management Research Research synthesis User Interviews UX Research

Tasks
  • Coach customers to mature their research and accessibility practices
  • Conduct evaluative and generative research with assistive technology users
  • Help build and maintain internal research tooling
  • Navigate multiple customer project timelines and communicate updates
  • Support in reviewing the work of other UX researchers
  • Synthesize, prioritize, and report findings to customers
  • Work with customers' accessibility specialists, project managers, designers, and engineers to scope usability research
Experience

5+ years

Certifications

IAAP Certified Professional in Accessibility

Restrictions

Must be located in Canada, working an EST schedule

Timezones

America/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8