Senior UX Researcher - Remote, US
Key Lime Interactive (KLI) is offering an opportunity to drive research. You need to be able to conduct UX research with little to no direction. You must be able to work in a more ambiguous environment, picking which research will work best given the constraints shared with you and always keeping the ball rolling. If you thrive in an environment where constant change and your research matters then this is a good place for you.
The Senior UX Researcher is expected to have mastered many methods and be great at writing actionable reports. In this role, you are also responsible for leading projects and managing resources on these projects, building relationships with clients, and seeking new ones (being more involved in sales). Below is a list of primary responsibilities for this position. Additional responsibilities may include those that typically fall under the roles of UX Associate, UX Researcher, UX Specialist, or on an as-needed basis. The employee must be able to exercise discretion and independent judgment on matters of significance to KLI. Those areas are outlined below.
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during the interview process, the candidate's range and depth of experience, business and market financials, and internal pay parity.
May be required to occasionally work irregular hours, nights, and weekends as required by project needs.
General Accountabilities:
Project Related (85%+):
As a Senior UX Researcher, you are expected to:
Master many methods and be great at writing actionable reports
Lead projects and manage resources
Build and maintain relationships with clients and seek new ones (being more involved in sales)
Create/Co-Create Case Studies after each project
Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to:
Identifying and selecting 3rd party vendors
Identifying and selecting participants
Creating drafts of study materials
In this role, you will work on these skills:
Learn/hone cross-product user research
Manage end-to-end engagements for cross-product engagements
Ensure that each project has a case study on file
Interview intern or junior candidates (when asked)
Introduce new tools to the team
Transfer knowledge and support junior researchers in their growth
From a UX tooling perspective, you should be able to:
Have familiarity with all tools
Train others on methods or tools
Thought Leadership (~5-10%):
Complete quarterly rocks on time
Submit a minimum of one blog article per quarter (min 4/year)
Attend and participate in Key Lime or Usability events when asked
Sales Support (~10%):
Research the profile
Put together sales and marketing materials
Ability to contribute to proposal research
Ability to be part of sales meetings with prospects and answer research-specific questions regarding usability test methods
Draft proposal
Job Qualifications
Minimum Education: Bachelor's Degree in a related field
Minimum Experience: 4 Years in User Experience role
Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.
Preferred Experience: 5 Years in UX role, or equivalent combination of education and related experience.
About Our People
The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as important as our similarities. We hand-select people who have a can-do attitude, and everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. Learn more at keylimeinteractive.com
We offer a remote and flexible work environment and benefits, including health, dental, vision, disability, and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
KLI Core Values
See the Puzzle
Dynamic
Open and receptive
Do the right thing
Put a Ribbon on It
Job Profile
Regions Countries Benefits/PerksCompany events Flexible work environment Fun company events Life Insurance
SkillsAnthropology Case Studies HCI Human Factors Industrial Engineering Marketing Research Sales Sales Support Social Psychology Statistics Thought Leadership Tooling User Experience User Experience Research User Research UX Research
Tasks- Answer research-specific questions
- Attend/participate in events
- Be part of sales meetings
- Build relationships with clients
- Complete quarterly rocks
- Conduct UX research
- Contribute to proposal research
- Create Case Studies
- Create/Co-Create Case Studies
- Draft proposals
- Draft study materials
- Exercise discretion and independent judgment
- Identify/select 3rd party vendors
- Identify/select participants
- Interview junior candidates
- Introduce new tools
- Lead projects
- Learn cross-product user research
- Manage end-to-end engagements
- Manage resources
- Participate in sales meetings
- Put together sales and marketing materials
- Put together sales/marketing materials
- Research profiles
- Seek new clients
- Submit blog articles
- Train others on methods/tools
- Write actionable reports
4 years
EducationAnthropology Bachelor's degree HCI Human Factors Industrial Engineering Marketing Master's degree Research Social Psychology Statistics
RestrictionsMay be required to occasionally work irregular hours, nights, and weekends May be required to occasionally work irregular hours, nights, and weekends as required by project needs
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9