Senior UX Content Designer - Security, Privacy & Identity

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.    About this team and role:

As a Senior UX Content Designer (UX) at Mozilla, you’ll work with researchers, designers, product managers, and engineers to define, design, and iterate on the content strategy within Mozilla’s security and privacy products we build. You will advocate and craft the content for products, services, and systems that put the needs, desires, and aspirations of people at the center. You’ll work closely with other content strategists to deliver consistent, easy to understand experiences. 

What you’ll do:

• Collaborate with marketing, research, design, and product teams to understand requirements, identify users' content needs, and align on business goals.
• Advocate for content discovery and planning, ensuring the right content activities are prioritized and executed on cross-functional teams.
• Test and refine content based on analytics, user feedback, and other performance data.
• Advocate for people-centric best practices and products.
• Align with designers and marketing to build connected content experiences, including messaging strategy and voice and tone, across the customer journey.

What you’ll bring:

• You have 5+ years experience as a UX content strategist, designer, or writer 
• You have a portfolio that showcases your UX writing, problem solving, and impact
• Ability to translate complex concepts into content that is clear, concise, and human
• Ability to develop copy in a unified voice that adheres to established style guidelines
• An …