Senior User Researcher

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

As the Senior User Researcher at Octave, you will lead research efforts that uncover the needs, behaviors, and challenges of users navigating the behavioral healthcare space. Collaborating with cross-functional teams—including Product, Design, Data, Marketing, and Clinical teams—you will ensure that user insights drive the development of impactful digital products, services, strategies, and interventions. This role requires a proactive and strategic thinker who can identify opportunities to discover and generate new insights, apply those insights, advocate for the voice of the user, and guide the organization in making mental healthcare more accessible and effective.

Your work will contribute to known key initiatives such as customer journey mapping for both patients and therapists, collaborating on a cross-functional Insights Hub, and supporting our Design Discovery & Experimentation Pipeline. With a passion for creating meaningful user experiences, you will play a pivotal role in advancing Octave’s mission to improve mental healthcare for everyone.

Responsibilities Include: 

• Research Leadership and Execution
• Plan and conduct complex user research studies using a variety of methods, including contextual inquiries, usability testing, customer journey mapping, interviews, surveys, and field observations.
• Synthesize qualitative and quantitative findings into actionable insights that guide product and design strategies.
• Identify opportunities to leverage user insights to improve the experience for patients and therapists, aligning outcomes with business objectives.
• Develop compelling research deliverables such as user personas, journey maps, and detailed reports to communicate findings and recommendations effectively.
• “Manage up” by helping to foster a research-centric business mindset, enabling executive leadership to leverage deeper insights to guide decision-making.
• Lead research project tracking and the discovery process, coordinating cross-functional efforts to disseminate research findings and integrate them into broader strategies.
• Serve as a key communicator of research insights, ensuring alignment across teams and fostering a user-centered approach.
• Stay informed about industry trends, best practices, and regulatory considerations in behavioral healthcare to …