Senior User Researcher

Job Description

FIS is a leading fintech innovator, empowering consumers and businesses with cutting-edge financial technology solutions. We champion diversity and innovation to advance the way the world pays, banks, and invests. If you're ready to embark on a journey of learning, growth, and impactful contributions in the fintech realm, we want to hear from you.

The FIS Platform team operates as an incubated startup within FIS, with a mandate to create a world-class embedded finance platform. We have a fast-paced and fun group that believes strongly in customer-centricity and setting a high bar for everything we ship. 

As a Senior User Experience Researcher, you will play a pivotal role in shaping our product direction and user-centered design. If you're a collaborative, curious, and detail-oriented researcher, we want you to join our dynamic, fast-paced team.

What You’ll Do:

• Lead High-Impact Research: Define, plan, and execute mixed-method research (qualitative and quantitative) to shape product strategies across banking and fintech products.
• Collaborate Cross-Functionally: Partner closely with product, design, engineering, and other teams from the early stages of ideation to product launch, ensuring that research insights drive innovative and user-centered solutions.
• Workshop & Facilitate: In addition to conducting research, you will lead design workshops, sprints, and collaborative planning processes to align stakeholders and build empathy across the organization, ensuring that roadmaps incorporate key user pain points and opportunities.
• Drive Actionable Insights: Analyze and communicate data through storytelling, creating compelling presentations that inform decision-making at all levels, from tactical improvements to strategic business directions.
• Influence Product Strategy: You will continuously refine the product experience by bringing new research insights into the product development cycle, making a measurable impact on business and user outcomes.

Your Skills & Experience:

• UX Expertise: 5+ years of experience conducting end-to-end UX research, including usability testing, surveys, ethnographic studies, and concept testing. You are experienced in both qualitative and quantitative research methods.
• Strong Communication: You excel in translating research findings into clear, actionable insights that inspire design and product innovation.
• Collaboration: Proven ability to work closely with cross-functional teams (design, product management, and engineering) to ensure that research is at the core of product development.
• Strategic Influence: Strong storytelling and facilitation skills to bring data to life, ensuring your research influences key product decisions.
• Self-starter: A proactive mindset with the ability to manage multiple research projects independently while navigating ambiguity.

Preferred Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field. A master’s degree is a plus.
• Experience in the tech or fintech sectors (e.g., banking, SaaS, mobile products) is highly desirable.
• Familiarity with data visualization tools, advanced analytics platforms, or global research practices is a plus.

What We Offer:

• Impactful Work: Shape the future of digital banking experiences.
• Growth Opportunities: Continued learning, development, and leadership opportunities.
• Competitive Benefits: Comprehensive health plans, 401(k), and more.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $142,370.00 - $239,190.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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