Senior User Researcher, Operations - Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
📍London | 💰 £70,000-£95,000 + Benefits | Hear from the team ✨
🚀We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
⭐Our User Research team team
We are currently a team of 17 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Hayley Camille Morgan and Katherine Vaughan, our Directors of Research
🔑You’ll play a key role by
- Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.
- Identify actionable insights through quantitative methods, including conducting surveys and performing max diff analysis.
- Work with other researchers to connect the dots across multiple teams.
- Evaluate and explore …
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Regions Countries Benefits/PerksBenefits Benefits included Flexible working hours Learning Budget Options Share Options
SkillsBanking Compliance Customer service Leadership Marketing Product Management Product Strategy Development Qualitative research methods Quantitative research methods Training User Research User Testing
Tasks- Business banking
- Collaborate with key stakeholders
- Evaluate and explore information architecture
- Identify actionable insights through quantitative methods
- Lead research for squads
- Plan and run qualitative studies