Senior Underwriting Service Specialist (Remote)

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

At Arch, our operations teams enable the business to grow and scale by providing differentiated service while focused on efficient processes. As a Sr. Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer’s expectations. The Sr. Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to achieve individual and unit targets and to ensure Service Level Agreements (SLA’s) are met. The Sr. Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information and determining the appropriate course of action. Through demonstrated leadership skills and technical expertise, the Senior Underwriting Service Specialist may provide training or guidance to colleagues, assist with and address problem resolution, work distribution and/or quality assurance. This position collaborates with underwriters, corporate resources, and global COEs to ensure we meet both internal and external commitments thereby contributing to the overall results of the unit/department.

Primary Responsibilities may include but not limited to:

• Provide service delivery for moderately complicated accounts for policy & endorsement issuance
• File documentation and set-up
• Review account information for entry into appropriate systems that ensures quality data reporting
• Order, prepare and/or update reports
• Policy Rating and/or initial entry into rating model
• Processing of various underwriting transactions and requests
• Communicates with various internal functions as well as brokers to serve as key contact for assigned accounts
• Booking/Invoicing
• Coordinate other services within Arch Insurance as needed
• Serve as Lead for work distribution, problem solving/issue resolution or business process expert as needed
• Provide training or guidance to less experienced colleagues, as needed
• Other duties and special projects as assigned

Key Competencies

• Analytical and problem solving ability
• Detail-oriented
• Customer-focused
• Collaborative and team-oriented
• Demonstrated technical skills and insurance knowledge
• Demonstrated resource for colleagues and other internal business partners
• Self-directed showing personal accountability and sense of urgency
• Strong communication and organizational skills

Education and Experience

• Bachelor’s Degree and/or Insurance Designation preferred
• 3-5 years’ experience in Insurance industry

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.