Senior Training Specialist, Operations

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

What you get to do: 

• Leverage learning and development best practices to nurture a growth mindset and build best-in-class training experiences for team members 
• Engage stakeholders across the OppFi ecosystem to build and deliver end-to-end technical training programs for operations team members
• Create and maintain a release schedule and project plans for each initiative, including timelines, dependencies, key partners, and risks
• Attend Operational meetings to remain aware of organizational needs and provide strategies to support MBOs and business needs
• Facilitate strategic discussions with operational leaders to identify needs, align objectives, and plan a strategy for launch, delivery, and measurement of new initiatives
• Design, develop, and implement learning experiences aligned to adult learning principles and innovative learning and development solutions
• Facilitate engaging live and virtual learning experiences threaded with practices that are inclusive of various learning styles
• Leverage technology to ensure ideal live and virtual learning experiences for all learners
• Proactively identify areas for improvement in existing programs and build solutions to address gaps

What you will bring to the team:

• Strong Preference: You have 2+ years of experience delivering impactful, best-in-class training experiences for team members 
• You are creative and collaborative in bringing together energy and resources inside and outside your function 
• You’ve diplomatically challenged mindsets and inspired new points of view to drive individual and organizational growth. 
• You have a growth mindset -- you approach everything as a learning opportunity and you’re excited to create something new. 
• You are confident in your ability to create clear, concise, and impactful content with strong written and visual design skills 

Reports to: Manager Originations & Servicing Strategy

Salary Grade: Senior Associate

Total Rewards and Benefits: 

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level. 

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.