Senior Training Specialist, Operations

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

What you get to do: 

• Leverage learning and development best practices to nurture a growth mindset and build best-in-class training experiences for team members 
• Engage stakeholders across the OppFi ecosystem to build and deliver end-to-end technical training programs for operations team members
• Create and maintain a release schedule and project plans for each initiative, including timelines, dependencies, key partners, and risks
• Attend Operational meetings to remain aware of organizational needs and provide strategies to support MBOs and business needs
• Facilitate strategic discussions with operational leaders to identify needs, align objectives, and plan a strategy for launch, delivery, and measurement of new initiatives
• Design, develop, and implement learning experiences aligned to adult learning principles and innovative learning and development solutions
• Facilitate engaging live and virtual learning experiences threaded with practices that are inclusive of various learning styles
• Leverage technology to ensure ideal live and virtual learning experiences for all learners
• Proactively identify areas for improvement in existing programs and build solutions to address gaps

What you will bring to the team:

• Strong Preference: You have 2+ years of experience delivering impactful, best-in-class training experiences for team members 
• You are creative and collaborative in bringing together energy and resources …