Senior Training Manager

QuartzBio Overview: QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Position Summary:

The Senior Manager, Training & Enablement (QuartzBio) is responsible for managing the training activities for client onboarding. This role will drive learning through building out programs to onboard customers and support adoption of QuartzBio SaaS solutions. This role will manage, coordinate, and deliver user training in collaboration with QuartzBio professional services.

QuartzBio is a data and information management SaaS company that transforms sample and biomarker data to accelerate and power drug development in the life sciences industry. Our AI-powered, Biomarker Intelligence Platform, enables precision medicine at scale.

As the Senior Manager, Training & Enablement (QuartzBio), you will have a pivotal role in delivering our industry leading SaaS solutions.

Essential functions of the job include but are not limited to:

• Manage the day-to-day activities related to developing content and delivering training.
• Drive the creation of content, training curriculum, and learning objectives for end user training.
• Support logistical aspects of live and Virtual Instructor Led Training (VILT) / Virtual Workshops, ensuring seamless and impactful learning experiences.
• Develop and execute end user training to enable adoption and reduce time to value.
• Optimize learning objectives and materials to enhance the user learning experience.
• Ensure the proper coordination and roll out of training sessions.
• Partner with QuartzBio Implementation Consultants to align training content with client use cases, user personas, and applicable product features.
• Lead a team of trainers and instructors, optimizing their contributions to meet enterprise needs.
• Manage projects and ensure that they are completed on time and to the required quality standards.
• Continuously improve processes, methodologies, and tools.
• Communicate effectively with external and internal stakeholders.

Qualifications:

Minimum Required:

• Bachelor’s degree in business, information technology, life sciences or related discipline
• 7 years of relevant work of experience training and SaaS product onboarding in an information technology, software development, or life sciences industry
• Minimum of 3 years of experience leading teams.
• 7 years of experience working in a customer-facing role, ideally both internal and external customers.
• Proven track record in developing tailored training content for SaaS solutions.
• Strong leadership and strategic planning skills.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Strong ability to partner with customers and to review and understand end-to-end work processes.
• Skill in supervising, developing and coaching employees.
• Excellent ability to translate technical terms to layperson's terms and presents them to audiences.
• Skilled in working closely with customers and suppliers to define expectations and mutual responsibilities.

Other Required:

• Experience developing or implementing training content for a SaaS Solutions business
• Adept with a variety of multimedia training platforms and methods.
• Ability to design and implement effective training and development.
• Ability to create, document, and follow processes and procedures
• Ability to gather and integrate information from varied sources
• Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word)
• Must be able to read, write, speak fluently, and comprehend the English language

Preferred:

• Experience with Smartsheets software
• Experience with Atlassian software (Jira, Confluence)
• Experience in leading change management initiatives.
• Global training development and delivery experience
• Experience in developing and delivering training on a global scale
• Proficiency in e-learning platforms, video production, and multimedia tools.

Leadership Expectations

• Follows Company's principle and code of ethics on a day-to-day basis.
• Develop a clear vision and strategy for their team or department, aligning their goals with the overall goals of the organization.
• Ability to attract, develop, and retain top talent, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities.
• Communicate effectively with their team members, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations.
• Build strong relationships with their team members, stakeholders, and other leaders in the organization, fostering collaboration and teamwork.
• Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders.
• Provide regular coaching and feedback to their team members, helping them to develop their skills and achieve their goals.
• Motivate and inspire their team members, creating a positive and supportive work environment that fosters creativity, innovation, and high performance.
• Manage conflicts that arise within the team or with other teams, resolving issues in a fair and objective manner.
• Make sound decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
• Manage the performance of their team members, providing feedback, setting expectations, and holding individuals accountable for their results.

 

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$116,621—$174,931 USD

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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

 

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