Senior Trainer

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Responsible for developing, implementing, and delivering advanced training programs to ensure the accuracy, efficiency, and effectiveness of claims department. The ideal candidate will have a strong background in claims, with a deep understanding of claims processes and an ability to identify common errors or trends. They will use this expertise to design targeted training solutions that address claims errors, enhance team performance, and drive continuous improvement within the department.

Responsibilities:

• Design, develop and administer comprehensive training curriculum, employ technologies to ​create detailed instructional content, including eLearning modules, in-person workshops, job aids, and other resources that are tailored to meet the needs of the claims team.
• Deliver engaging and effective training sessions to claims staff, ensuring clear communication of processes specific to the claims department and fostering an interactive learning environment.
• Evaluate and asses effectiveness of training programs through feedback, testing, and post-training evaluations.
• Audit team results, identify gaps in training and implement improvements in training programs
• Track and report on progress, including the reduction of claims errors and improved performance metrics post-training.
• Work closely with claims leadership and quality assurance teams to ensure alignment of training programs with department policies, procedures, goals and business objectives
• Mentor and coach other trainers to improve their skills, knowledge, and effectiveness.
• Ability to travel

***The Senior Trainer role is primarily remote. Candidates will be considered nationally.***

Education/Experience: Bachelor's degree in related field or equivalent experience. 4+ years of training and auditing experience, preferably in a managed care or healthcare environment.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act