Senior Telecomm/Voice Engineer

Become a part of our caring community and help us put health first
 Become a part of our caring community and help us put health first.

Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Senior Cloud Voice Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences. Come help us re-imagine our contact center solutions to provide world-class, best of breed solutions!

The Senior Telecomm/Voice Engineer Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of cloud architecture. May collaborate with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications, and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree in computer science or related field OR equivalent experience in lieu of degree
• 5 or more years’ experience with Contact Center buildouts, technologies, and solutions.
• Experience implementing complex telephony solutions.

Preferred Qualifications

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Demonstrated Call Routing - Genesys Architect Flows.
• Demonstrated Cloud Platform Experience.
• Agile deployment using Blackchair management solutions.
• Interest and ability to work on call and off hours when needed.

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone …