Senior Telecomm/Voice Engineer - Remote US

Become a part of our caring community and help us put health first
 Become a part of our caring community and help us put health first.

Do you thrive on working on the cutting edge? Excited about working with innovators in the early stages of ideas, products, or platforms? Do you want to be part of a team in transforming an industry? Crave new challenges and solving complex customer challenges using the latest in contact center technologies? As a Senior Cloud Voice Engineer at Humana, you will use the latest technologies to create amazing, customer-focused experiences. Come help us re-imagine our contact center solutions to provide world-class, best of breed solutions!

The Senior Telecomm/Voice Engineer Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of cloud architecture. May collaborate with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Collaborates with product managers and engineers to develop specifications for new cloud-based products/services, applications, and solutions. Drives the roll-out of cloud management platforms, evaluates its performance and implements enhancements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree in computer science or related field OR equivalent experience in lieu of degree
• 5 or more years’ experience with Contact Center buildouts, technologies, and solutions.
• Experience implementing complex telephony solutions.

Preferred Qualifications

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Demonstrated Call Routing - Genesys Architect Flows.
• Demonstrated Cloud Platform Experience.
• Agile …