Senior Technical Writer

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical office in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

As the Technical Writer, Platform at Juniper Square, you will own the end-to-end documentation experience for our platform, ensuring that every piece of content—from Help topics to release notes and UX writing—provides value, clarity, and actionable insights to our customers. In this role, you’ll serve as the voice of the customer throughout the software development lifecycle (SDLC), advocating for their needs and ensuring that every touchpoint reflects a deep understanding of our products and services.

This is a unique opportunity to define the gold standard for technical writing at Juniper Square, collaborating across teams to deliver content that drives adoption and inspires trust in our platform.

What you’ll do

• Own the documentation set: Lead the creation, maintenance, and continuous improvement of all customer-facing content, including Help topics, release notes, and release-related email communications.

• Advocate for the customer: Act as the voice of the customer throughout the SDLC, ensuring that their needs and perspectives are considered at every stage, from sprint planning to product deployment.

• Write UX content: Craft clear, concise, and intuitive UX writing for Juniper Square’s products and services to enhance the user experience.

• Collaborate cross-functionally: Partner with product management, engineering, and product marketing to ensure all documentation is accurate, up-to-date, customer-focused, and aligned with the style and standards of our brand. Work closely with product marketing to position new …