Senior Technical Writer

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

What you will be doing?

• Own the entire documentation strategy and governance aligned to the greater organization 

• Integrate with engineering and product teams to document product releases on an agile development cycle 

• Rewrite existing user guides and API reference documentation for clarity, grammar, and styling 

• Establish and maintain a documentation framework with version control across many products using customer feedback and metrics to iterate on documentation improvements 

• Contributing to the team style guide, release notes, glossary, and other supplementary materials to enhance our documentation and provide writing guidance to our organization 

​What you will need:

• 5+ years of recent experience creating an end-to-end technical documentation lifecycle 

• 5+ years of recent experience in technical writing and communication skills, with the ability to translate complex ideas into simple, human readable instructions 

• 5+ years of recent experience with SDK or API documentation for a technical audience. 

• 5+ years of recent experience testing code using tools like Postman 

• 5+ years of recent experience interpreting code so that it can be explained to users. 

• Experience working closely with product, engineering, and design teams throughout the Software Development Life Cycle (SDLC) 

• Experience with major content management systems 

• Ability to take feedback and use it to iterate on your work 

Added bonus if you have:

• The financial services world or other highly regulated industries 

• Open API 

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

* This is a virtual position in US only

* No sponsorship available for this role

* Please note, if you live within 50 miles of Jacksonville, Florida, you will be re quired to work a hybrid schedule.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $73,250.00 - $119,400.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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