Senior Technical Writer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

We’re looking for a passionate and detail-oriented Senior Technical Writer to join our Technical Publications team. This is a remote position for the USA. Reporting to the Manager, Technical Publications, you will be responsible for:

• Translating technical information into clear, concise, and effective documentation for both technical and non-technical audiences
• Delivering post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as providing UI text (i.e., tooltips, labels, error messages, etc.) for use by UX and Engineering teams
• Integrating graphics and illustrations to improve the quality and usability of the documentation
• Working cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing teams
• Leading and mentoring other technical writers on the team and assisting with documentation project scheduling and management

What We’re Looking for (Minimum Qualifications)

• 5+ years of …