Senior Technical Program Manager
United States (Remote)
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings. This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise you will own the program, anticipate and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationships between the Product Engineering applications & services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.
Key Responsibilities:
- Build the technological knowledge necessary to assess readiness through a series of communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
- Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
- Act as an influential member of a highly integrated team composed of both technical and non-technical members.
- Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
- Build program plans, elicit and translate requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
- Communicate clearly with cross-functional partners across the company.
Requirements:
- 7+ years of Technical Program Management experience in a related industry.
- A bachelor’s degree in engineering, …
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12 Weeks Paid Parental Leave 401k saving plan 401k saving plan with employer matching Access to an innovative mental health support platform Annual performance bonus Basic life insurance Diversity and inclusion focus Employee stock purchase plan Health, dental, and vision coverage Incentive compensation plans Inclusive environment Innovative mental health support platform Mental health support platform Paid holidays Paid parental leave Paid Time Off Paid volunteer Paid Volunteer Hours Remote work Short & Long-Term Disability Team-first culture
Tasks- Communicate with stakeholders
- Communication
- Manage schedules
AWS Cloud Contact Center Cloud contact center software Cloud Technologies Communication Contact center Cross-Functional Team Management Engineering GCP Leadership Operations Product Management Risk Management SAN Software Development Software development lifecycle Technical Program Management
Experience7 years
EducationBachelor's degree in Computer Science Bachelor's degree in engineering Business Computer Science Engineering Equivalent Finance
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9