Senior Technical Product Manager, Network Construction and Deployment

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Technical Product Manager, Network Construction and Deployment is responsible for leading the development and delivery of our fiber construction management platform and field services management platforms. This includes working with cross-functional teams to define requirements, design features, and implement solutions. The ideal candidate will have a strong understanding of software, software development, product management, managing large projects in the real world, and API integrations.

Responsibilities:

• Overall software/systems responsibilities spans those used in fiber engineering, fiber planning and relocation, fiber construction, vendor management, documentation management, fiber repair, and deployment of internal/external technicians for fiber repair.

• Define and prioritize business requirements for internal software, 3rd party software and integration to between systems in alignment with business goals.

• Manage multiple roadmaps and ensure that they aligned with business priorities and other product roadmaps.

• Work with outside plant construction teams, network engineering teams, and field management teams to drive efficient workflows through automation.

• Work with end customer to define and automate deliverables to customers.

• Write engineering analysis and recommendations to stakeholders, then flipping the script and explaining product trade offs to engineers, all the while keeping scale and long term viability in mind with trade offs for faster execution.

• Review technical specifications, scope, and capabilities with the software engineering, product and Salesforce administration to determine feasibility and creating a holistic technical view of how to bring a product or feature into the customer portal.

• Conduct research and identify new opportunities for efficiency and innovation for building customer services.

• Gather feedback from internal stakeholders and external customers and sales to constantly improve customer deliverables, internal automation and customer facing automation.

• Assist with development of testing and deployment plans.

Qualifications:

• Computer Science degree, a solid background in both software engineering and product management, and naturally gravitate towards driving efficiency through automation.

• Minimum of seven (7) years of experience in software engineering, devops, or SRE.

• Minimum of seven (7) years in product management, technical product management, network engineering or sales engineering.

• Strong understanding of project management systems, having worked directly with many.

• Experience working within Salesforce and directly with the Salesforce API.

• Experience working within ServiceNow and directly with the ServiceNow API.

• Experience with product requirements gathering, design, and implementation creating software tooling and API.

• Previous work with automating complex processes and systems integrations.

• Experience with Atlassian and agile development methodologies.

• Excellent communication and interpersonal skills.

• Clear and concise verbal and written communication.

• Ability to work independently and as part of a team.

Preferred Experience

• Experience with Sitetracker software.

• Experience with working in infrastructure based products, such as IaaS, PaaS, CSPs.

• Experience with network technologies include physical fiber installations, wavelengths, and ethernet.

• Adjacent experience with any type of physical construction (telecom or utility would be ideal, but any other construction experience is applicable.)

Base Salary Range: $105,000 - $150,000 USD/annually, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.