Senior Tech Support Engineer, Behavioral Security Products - Remote - USA

About the Role

Abnormal Security is a fast-growing cybersecurity provider and one of LinkedIn's top 50 startups. They are seeking a Senior Technical Support Engineer to join their Behavioral Security Products team. The successful candidate will be responsible for supporting the company's new Unified Cloud Account Security product line. This will involve helping customers configure and connect their integrations between Abnormal Security and third-party SaaS apps.

The team runs the Account Takeover Protection, Security Posture Management & Knowledge Bases, which protect customers' cloud environments through behavioral event detection & configuration monitoring. This role would suit someone looking to work alongside seasoned engineers to build the interface customers use to interact with Abnormal.

What you will do

• Provide 2nd line support for United Cloud Account Security
• Diagnose problems and advise the customer on third-party integration
• Implement solutions involving web service calls, authentication and permissions configuration, json, postman and similar technologies
• Become an expert in the architecture of our SaaS application and related technologies and share knowledge & good practice, including suitable documentation and support guides
• Proactively identify opportunities for system improvements and optimization, enhancing overall performance

Skills & Qualifications

• Knowledge of SaaS application configuration and integration
• Knowledge of Identity Management solutions such as Azure Active Directory and Okta
• Experience with HTML, CSS, JavaScript, and configuration scripting
• Experience in testing and diagnosing problems in APIs using Postman (or equivalent)
• Experience in onboarding new customers on SaaS applications
• Experience in SaaS integration related problem solving
• Can-do attitude for supporting a wide range of technical solutions
• Meticulous and methodical approach to work and record-keeping
• Customer Service experience

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At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.