Senior Systems Engineer

Job Summary:

THE TEAM

The Foundational Services team is responsible for revamping, standardizing, and globalizing several key services at Ticketmaster: load balancing, DNS, and IPAM. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. This includes uplift to services provided and to governance and best practices when leveraging these services.

THE JOB

Ticketmaster is seeking a talented Senior Systems Engineer responsible for managing and designing our load balancing, DNS, and IPAM solutions You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of load balancer instances and VIPs (dozens of load balancers, hundreds of VIPs, supporting thousands of backends), and internal/external DNS. You will write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on installed solutions (load balancers, DNS, and IPAM), and help drive efforts to improve automation and tooling.

WHAT YOU WILL BE DOING

• Provide expertise for Citrix ADC / NetScaler and VMware NSX ALB / Avi Networks Software Load Balancers, TinyDNS, and Infoblox DNS/DHCP/IPAM 

• Deploy, monitor, and maintain load balancers, DNS, and IPAM systems (software, bare-metal, appliances) 

• Provide operational support (creating VIPs, updating DNS records, creating IP reservations, etc.) 

• Analyze supported services, and work with product teams to optimize them 

• Create and maintain system and service documentation 

• Proactively identify and address stability, capacity, and performance concerns 

• Implement provisioning and deployment automation / IaC solutions 

• Identify & implement solutions to other needs for process automation 

• Checking in code for automation & tests to version control repository (GitLab) 

• Support PCI / security compliance requirements (upgrades, defect management, etc.) 

• Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk 

• Liaise with other teams (Networking, Data Center Ops, Security, etc.) as required 

• Respond to, recover from, and prevent future occurrences of failures & outages 

• Participate in on-call and potentially some after-hours support as required 

WHAT YOU NEED TO KNOW

• A few years of experience working with web applications in a large, fast-paced production environment 

• Knowledge of how Load Balancers work: TCP/IP, BGP anycast, DNS, HTTP, TLS, reverse proxies, etc. 

• Knowledge of how the internet works - from client to server, and everything in-between. HAProxy, Nginx, Apache, Varnish, Fastly, and Apigee are not foreign to you. 

• A couple of years working with containers (i.e., Docker, Kubernetes, etc.) 

• Advanced scripting skills, with demonstrable automation experience (Go, Python, PowerShell preferred) 

• Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc. 

• Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira 

YOU

• A Load Balancer subject matter expert 

• Autonomous and proactive. 

• Passionate about technology and transformation. 

• Self-motivated activator, energetic and tenacious. 

• Comfortable with working in cross functional and multidisciplinary teams. 

• Excited about taking on challenging technical problems and devising creative solutions.
   

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.